Support
We're here to help.
Questions about hosting, embedding, billing, or your account? Reach the team — we answer plainly and quickly.
Already have an account?
Sign in to manage videos, channels, team, and billing.
Go to your console →Larger needs?
Tell us your library size, seats, and how much your audience watches — we'll size a plan to fit.
Talk to us →Frequently asked
What is Stillhaven?
Private, ad-free video hosting built around three things — host your footage, hand over a clean embed, and share it. You upload, we process and store it, and you get a fast, brandable player you can drop anywhere or share as a link. No ads, no recommendations, no competitor logos pulling viewers away.
How is it different from YouTube or Vimeo?
Your video stays yours. There are no ads on it, no “up next” siphoning your audience, and no platform storefront wrapped around it. Your branding goes on the player, embeds stay private to your site, and you’re billed on plain storage and bandwidth — not ad economics.
What can I upload, and what quality does it stream at?
Upload up to 100 GB per file, portrait or landscape, in the common video formats. Every upload is transcoded into an adaptive stream, so viewers automatically get the best quality their connection allows — up to 1080p on Free and Creator, and up to 4K on Studio and Broadcast.
Can I bring my existing library over from Wistia or another host?
Yes. Connect your Wistia account with an API token and the importer moves whole projects in one pass — folders and subfolders arrive matching your Wistia structure, titles and descriptions come along, we fetch the original files, and any captions you edited in Wistia are imported as-is rather than regenerated. You pick exactly which projects to bring, and re-running an import never duplicates a video. Coming from anywhere else, drag an exported folder into the uploader and its structure becomes your folders the same way. Included on every plan; your plan just needs the storage to hold what you bring.
How does pricing work?
Two meters you already understand: storage (the size of your library) and bandwidth (how much your audience watches each month). Plans run Free → Creator → Studio → Broadcast, and paying annually gets you two months free. The essentials — captions when you ask for them at upload, the branded player, analytics, and embeds — are included on every plan.
What happens if I go over my storage or bandwidth?
On Free, playback pauses once you hit the monthly bandwidth cap and resets at the start of the next cycle — your videos are never deleted. On paid plans, you can let overage bill at a low per-GB rate, or prepay a storage or bandwidth block to lock an even lower one. Either way, nothing gets taken down.
How private and secure are my videos?
Media is delivered over a global CDN with short-lived signed links, so URLs can’t simply be copied and hotlinked. You decide whether a video is downloadable. Channels can be public, or private with password and magic-link sign-in — and you control exactly who’s invited.
Can I put my own branding on the player?
Yes. Every plan gets a clean, private player. From Creator up you also get the full set — your logo on share pages, your theme colors, and no Stillhaven badge. It's included, not an add-on.
What are Channels?
A channel is a branded, playlist-style page at your own URL that groups a set of videos — a series, an event, a course. Keep it public, or make it private with per-viewer sign-in and watch tracking, and sync access straight from your CRM (HubSpot, Ontraport, Zapier, or the REST API). Public channels are available from Creator up; private channels and the CRM sync start on Studio.
Can I control where my videos are embedded?
Yes, using Allowed domains. On every paid plan you can list the domains where a video may be embedded, and copied embed code won't play anywhere else. Set it per video, or set a default for your whole library. You can also turn off a video's public share page on any plan, including Free, so the video plays only in your embeds and channels. Your analytics show where each video loads, plays, and gets blocked, by site name.
One of my own pages shows the blocked screen. What now?
Open that video and look at its Sources panel, under Sharing beside Allowed domains. A blocked entry that looks like your own site is flagged there, with a one-click fix. The usual cause is the www difference: example.com on the list matches only example.com, so add *.example.com to cover www and every other subdomain. The editor suggests this for you when it applies.
What does the Sources panel record?
Site names only. For each video it counts where the video loaded, where it was played, and where it was refused, grouped by day and kept for 90 days. No IP addresses, no browser details, nothing about an individual viewer. Turning a share page off is instant and reversible, but links you already shared will stop working, so flip it before you share rather than after.
How do I embed or share a video?
Every video comes with a one-line embed code you can drop on any site, and a dedicated, brandable share page with its own link. You can add a description and downloadable attachments to the share page, and grab a poster image with a play-button overlay for use elsewhere.
Can I record a video instead of uploading one?
Yes, on every plan. Choose Record in the console and capture your screen, your camera, or both. Parts are saved to your library as you go, captions are on by default, and the share link works before processing finishes. Free records up to five minutes at a time; paid plans have no limit. Studio and Broadcast can trim the start and end and add fades afterwards, without touching the original.
Can viewers comment on a video?
Yes, on every plan. Turn on comments and reactions for a video and anyone who can open its share page can leave a comment, pinned to the moment they were watching, and one of six reactions. New comments reach you in an email digest, at most a handful a day, and you can remove any. A video takes comments or client-review notes, not both. Comments never appear in embeds or channels.
Can I send a video to someone, or hand out a link that expires?
Both, on every paid plan. From the video page, send it to up to ten people with a note; each gets their own email with the poster and a button to watch, the moment the video is ready. Or create a link that stops working after six hours, a day, or up to thirty days. An expiring link opens a video even when its share page is off, so one person gets in without the video going public, and a share-page password still applies.
Can I add two-factor sign-in?
Yes, on every plan. Add an authenticator app under Settings → Security, and an admin can require one of everyone on the account. Google sign-ins are covered by Google's own verification instead.
Can I change plans or cancel anytime?
Yes — it’s all self-serve. Upgrade or switch tiers whenever you like and you’ll see the exact prorated amount before you confirm. To leave, you can downgrade to Free (you keep your account and everything that fits) or cancel fully, with a 30-day window to restore your library if you change your mind.
Still stuck? Send us a note and we'll get you sorted.