STILLHAVEN ACCEPTABLE USE POLICY

Last updated: July 15, 2026 · Version: 1.2

1. About this policy

1.1 This Acceptable Use Policy (the "AUP") explains what you can and can't do with Stillhaven. It is part of, and incorporated into, the Stillhaven Terms of Use (the "Terms") between you and B Side Solutions, LLC ("Stillhaven," "we," "us"). Capitalized terms not defined here have the meaning given in the Terms (including "Services," "Customer," "Customer Content," and "Managers").

1.2 The short version. Stillhaven is quiet software for hosting your work. To keep it dependable and safe for everyone who uses it, some content and conduct aren't allowed here. Most of our rules match what businesses already block on their own networks — that's deliberate, because our customers are those businesses. If something you want to host would get blocked on a normal corporate network, assume it doesn't belong on Stillhaven.

1.3 A breach of this AUP is a material breach of the Terms. Violations can result in content removal, account suspension or termination, reporting to authorities, and the other consequences described in Section 8 and in the Terms.

1.4 This applies to everyone using your account — you, your Managers, your team, and anyone you give access to. You are responsible for their compliance.

2. You must have the rights to what you host

2.1 You may only upload, host, stream, embed, or share Customer Content that you own or have all necessary rights, licenses, and permissions to use on the Services — including the rights of any people who appear in it and any third-party music, footage, images, or other material it contains.

2.2 You are responsible for obtaining any consents required from individuals depicted in your Customer Content, and for complying with all laws that apply to it.

3. Prohibited content

You may not upload, host, store, stream, embed, distribute, or link to any content that falls into the categories below. Some categories (3.1 and 3.2) have no exception, ever; others allow a narrow, discretionary carve-out described in Section 5.

3.1 Child sexual exploitation — zero tolerance

Content that sexually exploits, abuses, or endangers a minor is absolutely prohibited, with no exception. This includes:

• child sexual abuse material ("CSAM");

• any sexualization of a minor, including sexually suggestive posing, framing, or depiction;

• content that grooms, entices, or facilitates the sexual exploitation of a minor; and

• any of the above whether the depiction is real, simulated, illustrated, animated, or AI-generated, and regardless of the apparent age of the person depicted where the content presents them as a minor.

We report apparent child-exploitation content to the National Center for Missing & Exploited Children (NCMEC) and cooperate with law enforcement, as described in the Terms and required by law. We may use automated detection (including hash-matching and classifiers) to find this content.

3.2 Non-consensual intimate imagery — zero tolerance

Intimate images or videos of an identifiable person shared without that person's consent are prohibited, including:

• authentic intimate visual depictions published without consent ("revenge porn"); and

• intimate "digital forgeries" / deepfakes — content that has been digitally created or altered to depict an identifiable person in an intimate way without their consent.

If you are depicted in non-consensual intimate content on Stillhaven, you can request its removal using the process in Section 7; we act on valid requests within 48 hours.

3.3 Pornography and sexual content

Stillhaven is not a platform for adult content. You may not host content that:

• is pornographic or sexually explicit;

• contains nudity or sexual activity intended to cause sexual arousal or gratification;

• advertises, promotes, or provides sexual or escort services, adult live-chat, or similar; or

• promotes seduction coaching or "pickup-artist" techniques.

(This bright line also keeps Stillhaven within the content rules of our payment processor and the card networks. See Section 6.)

3.4 Graphic violence and gore

Content that is gratuitously violent or graphic, including real-world depictions of extreme violence, gore, mutilation, animal cruelty, or the aftermath of tragedy, presented without a clear, legitimate purpose.

3.5 Terrorism and violent extremism

Content that promotes, supports, celebrates, or provides material support to terrorist or violent-extremist organizations or acts, or that is produced by or on behalf of such organizations.

3.6 Hateful and discriminatory content

Content that incites, promotes, or celebrates hatred, violence, or a demeaning attitude toward people based on a protected characteristic — including race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age, or similar.

3.7 Harassment, bullying, and threats

Content that harasses, bullies, threatens, or intimidates a person, incites others to do so, or credibly threatens violence against a person or group.

3.8 Illegal content and activities

Content that is otherwise unlawful, or that promotes, facilitates, or provides instructions for serious illegal activity — including, for example, the manufacture of weapons or dangerous substances, human trafficking, or the sale of illegal or seriously regulated goods.

3.9 Infringement of intellectual property

Content that infringes another party's copyright, trademark, trade-secret, patent, or other intellectual-property rights. We respond to copyright complaints under our Copyright/DMCA Policy, and we suspend or terminate repeat infringers.

3.10 Violations of privacy and publicity rights

Content that violates another person's privacy or publicity rights, including publishing someone's private, personal, or identifying information without authorization ("doxxing"), or exposing confidential information you don't have the right to share.

3.11 Deceptive, fraudulent, and malicious content

Content used for fraud, scams, phishing, deceptive schemes, or impersonation, or that is designed to deceive viewers into taking harmful action.

3.12 Regulated goods and services

Content that advertises or facilitates the sale of goods or services whose sale is prohibited or heavily restricted where you or your viewers are located — for example, illegal drugs, weapons and ammunition, or gambling — where doing so would violate applicable law or the rules of our payment processor or card networks.

4. Prohibited uses and conduct

Separate from what you host, you may not use the Services to do any of the following:

4.1 Security and access violations

• access, tamper with, or use non-public areas of the Services, our systems, or another Customer's account or content without authorization;

• probe, scan, or test the vulnerability of the Services, or breach or circumvent any security, authentication, or access-control measure;

• defeat, bypass, or interfere with signed delivery, access controls, or usage limits.

4.2 Malicious code

• upload or distribute viruses, malware, ransomware, or any code designed to disrupt, damage, or gain unauthorized access to any system, data, or content.

4.3 Service abuse and misuse of infrastructure

• use the Services as a general-purpose file-storage locker, or as an unauthorized content-delivery network, bandwidth-arbitrage, or hotlinking service, outside the normal use of the Services;

• circumvent, or attempt to circumvent, storage limits, bandwidth caps, metering, or overage billing;

• impose an unreasonable or disproportionate load on our infrastructure, or interfere with the proper working of the Services or with any other Customer's use.

4.4 Automated abuse and scraping

• use bots, scrapers, or other automated means to access the Services except through our documented APIs and within their rate limits;

• collect or harvest data about other Customers or viewers without authorization.

4.5 Reselling and reverse engineering

• resell, sublicense, or commercially exploit the Services except as expressly permitted by your plan;

• reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent this restriction is prohibited by law.

4.6 Spam and unsolicited messaging

• use the Services to send or facilitate spam or unsolicited bulk communications, or in violation of anti-spam laws.

4.7 Impersonation and false identity

• impersonate any person or entity, or misrepresent your affiliation with a person or entity, including impersonating Stillhaven.

4.8 Payment-processor and legal compliance

• use the Services in any way that violates applicable law, the rules of our payment processor (currently Stripe) or the card networks, or applicable export-control or sanctions laws.

5. Narrow exceptions for legitimate content — and when they don't apply

5.1 We recognize that some content that touches on difficult subjects has genuine value. For material in Sections 3.4–3.8 (violence, extremism-adjacent, hate, harassment, and some illegal-activity topics), we may, at our sole discretion, allow content that is clearly and primarily educational, documentary, journalistic, scientific, or artistic — for example, a documentary that depicts violence to inform, not to glorify it.

5.2 This is a narrow, discretionary exception, not a right. We decide whether it applies, we may require you to add context or restrict access, and when we are in doubt, we default to removal.

5.3 There is never an exception for Sections 3.1 (child sexual exploitation), 3.2 (non-consensual intimate imagery), or 3.3 (pornography and sexual content). These are prohibited regardless of claimed artistic, educational, or other purpose.

6. Why these rules are strict

Stillhaven is built to be dependable, private, and safe for professional use. Clear, strict rules — rather than case-by-case judgment calls — let us enforce this consistently and quickly. Our rules also keep Stillhaven compliant with the requirements of our payment processor and the card networks, which prohibit adult and illegal content; keeping the platform clean protects the service that every Customer relies on.

7. Reporting a violation

7.1 If you believe content or conduct on Stillhaven violates this AUP or the law, please tell us:

• General abuse or prohibited content: abuse-report@stillhaven.io

• Copyright / intellectual property: dmca@stillhaven.io (see our Copyright/DMCA Policy for what a notice must include)

• Non-consensual intimate imagery (of yourself): NCII removal form

• Illegal content (EU/EEA & UK): abuse-report@stillhaven.io report form

7.2 To help us act quickly, please include: what the content is and where it is (e.g., the URL or embed location), why you believe it violates this AUP or the law, and how we can contact you. For certain reports involving minors, contact information is not required.

7.3 We review reports in a timely, diligent, and objective manner. Where required by law, we will tell the affected Customer about a removal or restriction and explain the reasons.

8. Enforcement — what we may do

8.1 We are not obligated to monitor content, but we may review, scan, moderate, investigate, and act on content and conduct at our discretion and as permitted or required by law.

8.2 Our range of responses. Depending on the nature and severity of a violation, we may, with or without notice:

• remove, disable, or restrict access to content;

• issue a warning;

• suspend, limit, or downgrade features or an account;

• terminate an account and the Services;

• retain and preserve content and records where required by law; and

• report content and account information to NCMEC, law enforcement, or other authorities.

8.3 Emergency action. For content or conduct that poses a risk of serious harm — including child sexual exploitation, non-consensual intimate imagery, credible threats of violence, or active security threats — we may act immediately and without prior notice.

8.4 Repeat infringers. We suspend or terminate, in appropriate circumstances, the accounts of Customers who repeatedly infringe intellectual-property rights, and we may act on egregious infringement even on a single or limited basis.

8.5 No refund for termination for cause. If we terminate your account for a breach of this AUP or the Terms, you are not entitled to a refund, and any unpaid fees become due, as described in the Terms.

8.6 Effect on the Terms. Nothing in this AUP limits any right or remedy we have under the Terms or applicable law.

9. Changes to this policy

We may update this AUP from time to time. For material changes, we will provide notice as described in the Terms. Your continued use of the Services after a change's effective date means you accept the updated AUP.

10. Contact

Questions about this AUP: legal@stillhaven.io. Reports: see Section 7.